Responsible Gaming
at b6789

1 Our Commitment to Safe Play

b6789 was built with one principle at its core: every player deserves a safe, transparent, and enjoyable gambling environment. As Bangladesh's leading online sportsbook and casino platform, we recognise that our scale comes with a responsibility that extends far beyond offering great cricket odds and exciting slots. Responsible gaming is not a compliance checkbox at b6789 — it is a fundamental part of how we design our platform, train our support team, and communicate with our players every single day.

Our Responsible Gaming programme is built around four pillars: Prevention, Transparency, Player Empowerment, and Support. Under Prevention, we enforce strict age verification so that only adults aged 18 and above can open and use a b6789 account. Under Transparency, we present clear odds, expected returns, and game rules so players can make fully informed decisions before every bet. Under Player Empowerment, we provide a suite of self-management tools — deposit limits, time-outs, and self-exclusion — that give players meaningful control over their own gambling activity. Under Support, we maintain a dedicated, empathetic team available around the clock to assist any player who needs guidance, intervention, or a confidential conversation about their gambling habits.

Whether you are a casual cricket fan placing a ৳500 bet on the Bangladesh Tigers during a BPL match, or a regular casino player in Dhaka who visits b6789 several times a week, this page sets out everything you need to know about staying in control and playing responsibly on our platform.

2 Age Restriction Policy

b6789 operates a strict 18+ only policy across every part of its platform — sportsbook, live casino, slots, table games, and all promotional features. Under no circumstances will b6789 knowingly permit a person under the age of 18 to open an account, make a deposit, place a bet, or participate in any real-money activity on the platform.

Age Verification Process

All new b6789 accounts are subject to a Know Your Customer (KYC) verification process. As part of this process, users are required to submit a copy of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth registration certificate — that clearly shows their date of birth. Accounts will not be permitted to make deposits or withdraw funds until age verification has been successfully completed.

b6789 also conducts targeted age verification checks on existing accounts where there is any reason to suspect that the account holder may be under the age of 18. During any such review period, the account will be suspended pending the outcome of the verification. If a user is found to be under 18, their account will be permanently closed, all deposits will be returned, and any winnings accrued during the period of underage use will be forfeited.

Protecting Minors in the Household

If you share a device or household with a person under the age of 18, b6789 strongly recommends that you take additional precautions to prevent underage access to your account. Practical steps include:

• Always log out of your b6789 account when you have finished your session, particularly on shared devices.
• Enable a strong, unique password on your b6789 account that is not shared with other household members.
• Enable device-level screen lock or PIN protection to prevent unauthorised access.
• Consider using parental control software — such as Net Nanny, Qustodio, or similar tools — to block access to gambling websites on devices used by minors in your household.

3 Deposit Limits

One of the most effective tools for maintaining control over your gambling spend is setting a personal deposit limit. b6789 allows every registered user to set daily, weekly, or monthly deposit caps on their account, ensuring that the total amount you can deposit into your b6789 account during any given period never exceeds the amount you have chosen in advance.

Deposit limits are designed to help you stay within a budget you have pre-committed to when you are thinking clearly — rather than relying on in-the-moment willpower during an active gambling session. By setting a ৳5,000 weekly deposit limit, for example, you guarantee that no matter how a session unfolds, your maximum weekly outlay on b6789 cannot exceed that figure.

How to Set a Deposit Limit

• Log in to your b6789 account and navigate to Account Settings.
• Select Responsible Gaming from the settings menu.
• Choose Deposit Limits and select a daily, weekly, or monthly limit period.
• Enter your desired limit amount in BDT (Bangladeshi Taka) and confirm your selection.
• Your new limit takes effect immediately once confirmed.

Increasing or Removing a Limit

b6789 applies a mandatory 7-day cooling-off period before any request to increase or remove an existing deposit limit is actioned. This cooling-off period is in place to protect you: it ensures that a momentary decision made during a high-pressure gambling session cannot immediately override a protective limit you set for yourself when thinking objectively about your finances. A request to decrease a deposit limit, however, takes effect immediately — reducing your own exposure is always actioned without delay.

4 Self-Exclusion

Self-exclusion is b6789's most powerful responsible gaming tool. It allows a player to voluntarily request that their account be blocked — preventing any login, deposit, betting, or gaming activity — for a defined period. Self-exclusion is the right option when you feel that you need a meaningful break from gambling that goes beyond a simple deposit limit reduction.

Available Self-Exclusion Periods

b6789 offers the following self-exclusion durations, all of which can be activated immediately upon request:

• 30 days — short-term cooling-off period for players who feel their gambling has become too frequent or too costly over recent weeks.
• 3 months — medium-term break, recommended for players who recognise a persistent pattern of problematic gambling behaviour.
• 6 months — extended break for players who need a sustained period away from gambling to reassess their relationship with it.
• 12 months — long-term self-exclusion, appropriate for players with serious concerns about their gambling habits.
• Permanent — indefinite self-exclusion for players who decide they do not wish to gamble on b6789 ever again. Permanent self-exclusion cannot be reversed.

What Happens During Self-Exclusion

When a self-exclusion is active on your b6789 account, the following restrictions apply:

• You will be unable to log in to the platform for the duration of the exclusion period.
• All pending promotional communications from b6789 will be suspended for the duration.
• Any open bets placed prior to the self-exclusion will be settled according to their normal outcome, and any resulting winnings will be held in your account balance until the exclusion period ends (or, in the case of permanent exclusion, returned to you via your registered payment method).
• b6789 will make reasonable efforts to detect and close any new account opened by the same individual during the self-exclusion period.

How to Activate Self-Exclusion

Self-exclusion can be activated via Account Settings → Responsible Gaming → Self-Exclusion. Alternatively, you can contact the b6789 support team directly at [email protected] and a member of our team will action your request immediately — no questions asked, no pressure to reconsider.

5 Time-Out Feature

A time-out is a shorter, more flexible break option available to b6789 players who want to pause their gambling activity without committing to a full self-exclusion. Time-outs are ideal for players who feel they need a brief cooling-off period — for example, after a losing streak, during a particularly busy life period, or simply to re-establish perspective on their gambling habits.

Available Time-Out Periods

• 24 hours — an immediate overnight break.
• 72 hours — a three-day pause to reset perspective.
• 7 days — a one-week break, often recommended after a series of heavy gambling sessions.
• 30 days — a one-month pause. Note: for breaks longer than 30 days, b6789 recommends activating full self-exclusion instead.

During a time-out, your account is locked in the same manner as during a self-exclusion — no login, no deposits, no bets. The key difference is that time-outs are designed as temporary cooling-off mechanisms, and once the chosen period has expired, your account automatically becomes accessible again without any need to contact support. Promotional communications are also paused during any active time-out.

Responsible Gaming Tools at a Glance

6 Warning Signs of Problem Gambling

Problem gambling — sometimes called gambling disorder or compulsive gambling — is a recognised behavioural condition that can affect anyone, regardless of age, income, or background. The challenge with problem gambling is that it often develops gradually, and many people do not recognise the warning signs until the behaviour has already caused significant harm to their finances, relationships, and mental wellbeing.

b6789 encourages all players to periodically and honestly review their own gambling behaviour against the warning signs listed below. Recognising a potential problem early is the single most important step toward addressing it effectively.

• Gambling with money that is intended for essential expenses such as rent, food, utility bills, or school fees.
• Borrowing money from family members, friends, or financial institutions specifically to fund gambling activity.
• Chasing losses — continuing to gamble after a losing session with the intention of winning back lost funds.
• Feeling restless, irritable, or anxious when attempting to reduce or stop gambling.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Neglecting work, study, family responsibilities, or social activities due to gambling.
• Gambling as a way to escape stress, anxiety, depression, or other difficult emotions, rather than for entertainment.
• Making progressively larger bets to achieve the same level of excitement — a sign of tolerance building.
• Failed repeated attempts to cut down or control your gambling despite wanting to do so.
• Spending a disproportionate amount of time thinking about past gambling sessions or planning the next one.

If you recognise three or more of these warning signs in your own behaviour, b6789 strongly encourages you to make use of our self-exclusion tool immediately and to reach out to a gambling support organisation. You do not need to be in a crisis to seek help — early intervention leads to much better outcomes.

7 Self-Assessment

The following self-assessment questions are adapted from widely used gambling behaviour screening tools. Answer them honestly — the results are for your personal reflection only and are not recorded by b6789. If you answer "Yes" to four or more of these questions, we strongly recommend that you contact our support team or a dedicated gambling helpline.

8 Support & Help Contacts

If you are concerned about your own gambling behaviour, or if you are worried about someone close to you, b6789 encourages you to seek help promptly. You do not need to be in a crisis to reach out — speaking with a trained professional early can make an enormous difference to outcomes. The following support channels are available to players based in Bangladesh:

b6789 Responsible Gaming Team

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. If you wish to discuss your gambling habits confidentially, request a deposit limit adjustment, activate a time-out, or initiate a self-exclusion, you can contact us directly. All responsible gaming conversations are treated with complete confidentiality and without judgment.

National & International Gambling Support Resources

In addition to our in-house responsible gaming team, b6789 recommends the following independent organisations that offer free, confidential support to people experiencing gambling-related difficulties. These organisations operate independently of b6789 and can provide impartial, professional guidance:

• Gamblers Anonymous (GA) — A worldwide fellowship of men and women who share their experience, strength, and hope with one another in order to solve their common problem and help others recover from gambling disorder. GA follows a proven 12-step recovery programme. Meetings are available online and in-person in many countries.
• GamCare — A UK-based but internationally accessible organisation offering a free helpline, online chat support, and a comprehensive library of self-help resources for problem gamblers and their affected family members.
• Gambling Therapy — A global online support service offering practical advice, a moderated peer support forum, and one-to-one counselling for people affected by problem gambling, available in multiple languages.
• National Mental Health Helpline (Bangladesh) — For players in Bangladesh experiencing gambling-related mental health distress, please contact the National Institute of Mental Health (NIMH) in Dhaka, which provides confidential counselling and psychiatric support services.
• Kaan Pete Roi — Bangladesh's first emotional support and crisis intervention helpline, offering free, anonymous, confidential telephone support for people in emotional distress. Available to callers from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

Advice for Family Members & Friends

Problem gambling does not only affect the individual — it can have a serious emotional, financial, and relational impact on family members, partners, and close friends. If you are concerned about someone else's gambling behaviour, the following steps may help:

• Approach the conversation calmly and without accusations — focus on specific behaviours you have observed rather than making general character judgements.
• Express concern for the person's wellbeing and make clear that you are there to support them, not judge them.
• Avoid lending or giving money to someone who you believe has a gambling problem, even if the request appears urgent or reasonable.
• Encourage the person to contact b6789 support or one of the independent organisations listed above.
• Seek support for yourself through GamAnon or a similar organisation for family members of problem gamblers — you deserve support too.